This privacy policy describes how AirSIM collects, uses, and shares personal information of users of our website, airsimglobal.com, and our services. By using our website and services, you agree to the terms of this privacy policy.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, billing address, and payment information, which you provide when you register for an account, purchase an eSIM or data plan, or contact us for support.
- Device Information: We collect information about the devices you use to access our services, including the device type, operating system, unique device identifiers, and mobile network information.
- Usage Information: We collect information about how you use our services, including the pages you visit, the data plans you purchase, your data usage, and the dates and times of your activities.
- Location Information: With your consent, we may collect precise location data from your device to provide location-based services and improve our network coverage.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with eSIMs and data plans, process your payments, manage your account, and provide customer support. We also use your information to improve our services, develop new features, and personalize your experience.
- Communicating with You: We use your information to send you important notices, updates, and promotional materials. We may also contact you for feedback or to conduct surveys.
- Analyzing and Monitoring Usage: We use your information to analyze trends, track usage patterns, and monitor the effectiveness of our services.
- Protecting Our Rights and Interests: We use your information to detect, prevent, and respond to fraud, security incidents, and other harmful activities. We may also use your information to enforce our terms and conditions and comply with legal obligations.
3. How We Share Your Information
We may share your information with:
- Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, data analytics providers, and customer support providers.
- Business Partners: We may share your information with our business partners to offer you joint products or services, or to conduct joint marketing activities.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Affiliates: We may share your information with our affiliates for internal business purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information during transmission.
- Implementing access controls to limit who can access your information.
- Regularly monitoring our systems for security vulnerabilities.
- Training our employees on data security best practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at support@airsimglobal.com. We may require you to verify your identity before processing your request.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@airsimglobal.com.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our website and services after such changes constitutes your acceptance of the new privacy policy.
11. Contact Information
If you have any questions about this privacy policy, please contact us at support@airsimglobal.com.
